Customer Support
Our team is tiny but mighty, and we do our best to get back to everyone as quickly as we can. Most answers can be found right here on this page, but if you still need help, please don’t hesitate to reach out to us for further support.
Shipping Details
Where do you deliver?
Where do you deliver?
We currently ship across Canada. If you’re local, you can choose Free Pick-Up at checkout and collect your order by appointment.
Do you offer free shipping?
Do you offer free shipping?
Yes! Shipping is FREE on orders $200+ (before tax).
What are your shipping options?
What are your shipping options?
We offer a variety of shipping methods to suit different order sizes and timelines:
- Letter Mail* – Flat rate $3.85 for Canada Post letter mail, available for lightweight orders under 0.1 kg. Please note: no tracking is included, delivery can take 2–4 weeks, orders may be impacted by labour strikes. For faster arrival, we recommend choosing another option.
- Parcel Shipping (RECOMMENDED) – Multiple carrier services are available at checkout. Rates are calculated in real-time, giving you access to our commercial discounts. All parcel shipments include tracking.
*NOTE: If you select Letter Mail shipping at checkout, we will not be able to track your order or guarantee delivery. We strongly recommend parcel delivery.
How long does shipping take?
How long does shipping take?
Nov.1 We are finishing up some improvements with our new website. Orders will begin shipping on Nov 15
Orders leave our farm in approximately 5–7 business days. Delivery times will vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not been processed or shipped yet, you can contact our support team to update your address. Once the order is shipped, we’re unable to make changes.
In-Person Pickup Details
Can I pick up my order instead of having it shipped?
Can I pick up my order instead of having it shipped?
Yes! Picking up your pre-placed order is easy and free. Just select Pick-Up as your shipping option at checkout.
When and where do I pick up my order?
When and where do I pick up my order?
We will contact you to schedule pickup after you place your order, we are open by appointment only:
- Monday to Friday: 9am – 5pm
- Saturday: 10am – 1pm
- Closed Sundays and holidays
Farm address: 6923 Sideroad 2 West, Mount Forest, ON N0G 2L0
